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Wilko contact us5/15/2023 ![]() ![]() "For those team members who are impacted with risk of redundancy, we will be entering into a period of consultation and explore opportunities for alternative roles within the business. .uk 3 +44 7805 20XXXX +44 7595 32XXXX +44 1909 50XXXX Carl Sutton Head of Trading Nottingham, Nottingham, United Kingdom View 2. All our team members are critical to the Wilko business, and helping the hardworking families who shop with us, so this is not something we have undertaken lightly. "These changes will obviously have an impact on team members currently employed in the contact centre. Wilko (Wilkinson) UK complaints contacts Visit Customer Services Call Customer Services on 08000 329 329 Email Customer Services on rviceswilko. You will receive a link to create a new password via email. "This change is an integral and considered part of our overall long-term omnichannel journey, as we work to improve processes and efficiency across all customer touchpoints. Lost your password Please enter your username or email address. The change, which comes into place in February 2023, forms part of the company's omnichannel strategy.īen Exall, digital director, said: "Nothing matters more to us than offering a shopping experience that values our customers' time and money, and unfortunately our current customer service processes aren’t delivering the aftercare that our shoppers need. Household and garden retailer Wilko is to outsource its customer service operations, putting 95 jobs at risk.Ī third party will now handle all customer enquiries regarding Wilko stores and, including those via web chat, email, social media, live chat and telephone.
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